SAM Service Manager Testing

Heather Brooks

Website: https://www.samsoftware.com/features/

The SAM Service Manager aims to enhance productivity and efficiency in daily business operations by allowing companies to go paperless and automate repetitive processes. It provides real-time information on day-to-day activities and offers valuable features that connect customers, administration teams, and mobile employees. With 24-hour access, customers can log jobs via the portal; administration teams can automate various tasks across the business, and mobile workers can use the SAM Mobile App for job information and real-time updates.

SAM is suitable for multiple industry sectors and is not exclusive to service providers. Its primary goal is to optimize and streamline business processes, helping companies adapt to the ever-evolving business landscape. By connecting all departments in one location, SAM eliminates the need for double-entry of information, routine calls, and unnecessary travel. The software is continuously being improved by the development team, ensuring that subscribers always receive the latest updates.

For the implementation of SAM Service Manager, you will encounter several complex alterations that adjust the system's default behavior to better suit your processes. Therefore, when rolling out and updating this implementation, it's essential to ensure that any previously made modifications still function as expected.

Typically, the process begins with manual validation, whereby certain assigned individuals scrutinize existing functionality to ensure it operates correctly.

However, as the validation volume increases, you may find that the process becomes time-consuming, impeding progress and efficiency. Moreover, the human element introduces the risk of errors and the potential for significant issues to be overlooked.

This is where the need for an automated system to replace manual validation activities becomes apparent. Automation can significantly reduce the time and resources spent on validation, enhancing its accuracy and efficiency. Nonetheless, this process presents its own challenges:

• First, there's the issue of constant updates and test maintenance. SAM Service Manager is regularly updated with new versions, which could cause your test automation to fail due to subtle changes introduced in the new release. This could render a large portion of your tests obsolete, thus undermining the very purpose of test automation.
• Second, there's the requirement to hire engineers capable of building automation. These highly-skilled professionals can be challenging to find and represent a substantial investment for your organization.

Fortunately, there's a solution: testRigor. testRigor is a revolutionary human emulator that understands English and conducts tests from the perspective of an end-user. This innovative approach to automation allows your organization to simultaneously achieve multiple key objectives:

1. Enable your existing employees to build test automation, regardless of their technical proficiency. As testRigor is an AI-driven, no-code solution, setting up the environment and building tests becomes a much more seamless and efficient process compared to traditional testing tools.
2. Ensure your automation system is robust enough to withstand the release of new versions. Unlike other systems, testRigor does not rely on the detailed specifics of the implementation. This results in unparalleled stability, saving countless hours each week.
3. Enhance visibility within the team, as anyone will be able to understand the tests and contribute if needed.