Top 20 Salesforce Testing Interview Questions for 2026

Hari Mahesh

Since its introduction, Salesforce has become the world’s leading cloud-based Customer Relationship Management (CRM) platform. It enables businesses to manage customer interactions, streamline processes, and accelerate revenue through automation, AI, and custom-built applications.

As of 2026, Salesforce has widened its scope to become a scalable platform that provides solutions across Service, Sales, Marketing, Commerce, Health, Education, and Financial Services integrated as an ecosystem.

Like any other software, Salesforce needs thorough testing to ensure it works as expected. As organizations increasingly rely on Salesforce for their CRM needs, the demand for experienced Salesforce testers or QA is growing. A tester needs to have a solid understanding of Salesforce testing, irrespective of the field being tested.

Salesforce testing interviews in 2026 are set to be a little different than what they were earlier. Though interviewers still care about basics such as Apex unit tests, data setup, and regression, they are also keen to test candidates in modern Salesforce delivery, including Lightning Web Components (LWC) with Jest, Flow-heavy orgs, quality gates, and so on.

This guide covers the top 25 Salesforce testing interview questions to help you assess your knowledge and get ready for common topics like functional testing, automation, API testing, and best practices, as well as newer Salesforce topics.

Why Salesforce Testing Matters

With Salesforce’s highly extensible nature through configurations, custom code (Apex, Visualforce, Lightning Web Components), third-party apps, and complex workflows, the need for quality assurance becomes mission-critical. A single mistake in a trigger, integration, or security setting can result in the loss of data, poor customer reviews, or legal problems. Thus, Salesforce testing should be thorough and ensure:

• Business workflows work as intended.
• The integrity and security of the data are maintained.
• Custom code does not break after updates (notably three times a year with Salesforce’s releases).
• You can easily integrate it with other systems.
• On desktop or mobile, Salesforce has reliable performance.

Roles and Responsibilities of a Salesforce Tester

A Salesforce tester is a QA specialist who focuses on testing the functionalities of the Salesforce platform, its customizations, and integrations. Testing the Salesforce platform and its features/components is much more than just clicking through a UI. Testers need a thorough understanding of the underlying architecture of the system, the business logic, the security model, and all the workflows in the Salesforce implementation. Their roles include:

• Verify Salesforce configurations, customizations, and workflows using manual and automated testing.
• Conduct end-to-end regression testing to verify stability following Salesforce upgrades and deployments.
• Verify that there is a seamless data flow between Salesforce and external systems via APIs and middleware.
• Validate user roles, profiles, and sharing settings to ensure appropriate data access and compliance with security standards.
• Use test automation tools like testRigor to create and maintain as many automation cases as possible to minimize person-hours and expand test coverage.
• Identify, log, and communicate defects effectively using tools such as JIRA or Azure DevOps to ensure timely resolution.

Read more: Salesforce Testing.

Salesforce QA Interview Questions

Here are the top Salesforce testing interview questions that you might encounter in your next interview:

1. How is testing different in Salesforce compared to traditional web applications? What are the various levels of testing in a Salesforce implementation?

Suggested Approach: Explain the implications of Salesforce’s metadata-driven nature and platform limitations, and compare them to traditional applications. Stress the shift in thinking about testing. Ensure you understand a layered strategy, not just “unit tests.”

Sample Answer: Salesforce is a metadata-driven cloud platform with a multitenant architecture and strict governor limits. The Salesforce platform utilizes declarative customizations, such as workflows, flows, validation rules, and record-level security, which testers should be aware of. Unlike traditional apps, Salesforce testing must accommodate triannual platform updates and tightly coupled modules. It has a role-based hierarchy, which means security and access controls are not just more complex but more nuanced as well.

Here are the various testing levels that Salesforce implementation supports, with corresponding components tested at each level:

• Unit testing: Apex tests, isolated validations, LWC Jest tests.
• Integration testing: API contracts, middleware (MuleSoft), callouts, platform events.
• System testing: end-to-end business flows across clouds (Sales/Service/Experience).
• Regression testing: smoke + complete regression for releases; risk-based prioritization.
• UAT: business sign-off with realistic roles and data.
• Performance & security testing: governor limits, sharing, profile/permission access.

2. What is Apex? How do you validate the implementation of business logic using Apex classes and triggers?

Suggested Approach: Begin with a brief explanation of Apex and then proceed with how you apply the logic. Then discuss how you tested it with a broader range of data inputs, focusing on assertions, coverage, and exception handling.

Sample Answer: Apex is a programming language developed by Salesforce to help developers. Developers use Apex to write custom code and add business logic to applications. The language is similar to Java and is capable of adding complicated enterprise logic into applications, including data validation, custom workflows, and automated tasks.

For validating the implementation of business logic using Apex classes and triggers, tests involving complex business workflows are written with various data scenarios to simulate the business logic. Positive, negative, and edge (boundary) cases are included in these workflows to test the expected behavior. As a result, code coverage must be checked regularly in conjunction with assertion-based validation. Workflows are designed for bulk processing and compliance with governor limits.

3. What are governor limits in Salesforce, and how do they impact testing?

Suggested Approach: Briefly state what governor limits are and why they exist, and demonstrate how you simulate and validate their effect during testing.

Sample Answer: Governor limits are enforced in Apex execution to avoid excessive utilization of system resources (SOQL – Salesforce Object Query Language, DML operations, heap size, etc.) This ultimately helps in maintaining the stability of the system. The volume of order operations must be simulated to check for the likelihood of violations.

Custom logic to set these limits: Tests should prove if they are handled efficiently. In production runs, monitor debug logs to ensure the limits are not breached.

4. How do you approach testing custom validation rules and formula fields?

Suggested Approach: Describe your verification processes for correctness, edge cases, and how data inputs affect formulas and validation constraints.

Sample Answer: Testing custom validation rules involves sending valid and invalid data and verifying that rules are being applied. Manually and programmatically validate formula fields; you can validate calculated outputs depending on various record values. You have to cover edge cases, such as nulls and conditional logic. Keeping things consistent between record types and layouts is also essential.

5. What is the best practice for testing record-level access in Salesforce? Explain record types and page layout assignments testing.

Suggested Approach: Explain how you would set up users with different profiles and roles, and validate access using varying models of sharing. Describe how different profiles interact with record types and how dynamic page layout assignment is validated.

Sample Answer: When testing record-level access, we need to be able to test with users who can have different profiles, roles, and sharing rules to simulate real-life access scenarios. What you need to test is that only authorized users have permission to view, edit, or delete specific records. You should also test OWD (Organization-Wide Defaults), manual sharing, and the Apex sharing model.

Record types and page layout assignments testing involves creating records with different record types and verifying that the appropriate page layouts and picklist values appear. Field-level visibility, required fields, and section arrangements are validated. Business processes assigned to record types are also tested for functional accuracy. Permission-based layout visibility must be cross-verified.

6. How do you test a Salesforce approval process?

Suggested Approach: Walk through submission, approval, rejection, and escalation scenarios, validate field changes, and record the status.

Sample Answer: Salesforce approval testing involves submitting records through various approval paths, including multi-step and conditional steps. Scenarios should include initial submission, rejection, recall, and ultimately approval. Field updates, notification triggers, and locked record behavior are validated for each transition. Additionally, we need to review time-based actions and escalation rules.

7. How do you validate workflow rules and process builder logic?

Suggested Approach: Describe how to test for triggering logic, resulting actions, and branches based on conditionals traversed, such as inactive paths and edge cases.

Sample Answer: Testing requires setting up conditions that invoke workflow rules and validating outcome field updates, email alerts, and tasks. Salesforce Process Builder primarily deals with condition branches and action orders. Additional edge cases where records do not meet the criteria must also be tested. It is essential to monitor for unintended behavior, especially when considering re-entry criteria and recursive triggers.

8. How can one ensure test coverage for complex Salesforce configurations?

Suggested Approach: Point out that you utilized traceability matrices and coverage analysis tools. Also, you reviewed user stories to verify coverage.

Sample Answer: Mapping configurations to test cases can be done with the help of a traceability matrix. Write tests for all high-impact cases, such as field dependencies, conditional page layouts, and formula-based workflows. These should also include edge cases and negative scenarios. Reporting coverage and feedback from users of the acceptance tests helps identify areas that have not been tested.

Read: Acceptance Test Driven Development (ATDD).

9. What are the key considerations when testing Apex batch jobs? How do you test changes in permission sets, profiles, and field-level security?

Suggested Approach: Explain simulating batch execution, verifying data changes, and handling large volumes and errors gracefully. You can talk about testing access rights from different user perspectives through the UI and APIs, as well as validating enforcement with Apex.

Sample Answer: Testing batch classes involves simulating large datasets and using Test.startTest() and Test.stopTest() to mimic asynchronous execution. Validation includes checking processing accuracy, handling failed records, and correcting scheduling. Logs should be reviewed to verify job completion and status. The test must cover all branches of logic, including empty batches and exception handling.

Permissions in Salesforce are verified by logging in as various user types and confirming access to objects, fields, and tabs. We test both UI and backend (API or SOQL-based) access paths for enforcement. There should also be tests that cover scenarios with permissions disabled. We also review who has visibility of the field on layouts and in reports.

10. How do you validate data migration into Salesforce?

Suggested Approach: Talk about data mapping, pre-/post-validation checks, data quality, and referential integrity.

Sample Answer: Data migration validation includes verifying the accuracy, completeness, and integrity of migrated data using source-to-target comparisons. Post-migration testing includes checking lookup relationships, field mapping accuracy, and formula recalculations. Duplicate prevention, data type enforcement, and record ownership must also be verified. Audit fields, such as ‘Created Date’ and ‘Created By’, should retain their original values where necessary.

11. What is the importance of sandbox testing in Salesforce?

Suggested Approach: Highlight the role of sandboxes in validating changes in a controlled environment before rolling out to production.

Sample Answer: With sandbox testing, you can enable safe validation of new features, configurations, and integrations without affecting production data. It facilitates early detection of defects and reduces deployment risks. Different sandbox types (Developer, Full, Partial) are used based on testing needs. Release validations and regression testing are usually conducted in sandboxes before going live.

12. How do you handle testing for multi-language or multi-currency organizations?

Suggested Approach: Explain how to test translations, locale-specific formats, and currency conversions in UI and backend validations.

Sample Answer: Tests must validate the proper localization of labels, messages, and templates across supported languages. Multi-currency configurations require testing of exchange rates, currency conversions, and symbol placement to ensure accuracy and consistency. Reports, dashboards, and workflows must display values correctly in each currency context. Locale and time zone settings should also be validated across user profiles.

13. What is the approach to testing dependent picklists and dynamic forms?

Suggested Approach: Describe how field interdependencies are tested and how dynamic visibility rules are validated.

Sample Answer: Testing dependent picklists involves selecting various controlling field values and testing that the correct dependent values are shown. Dynamic forms are tested for field visibility conditions and responsiveness to changes in field values. Errors and required field messages are verified in both editable and read-only views. Scenario coverage should include field dependencies and record types.

Read: How to Test Form Filling

14. How are time-based workflows and scheduled actions tested?

Suggested Approach: Explain the setup of triggering conditions and monitor the execution of delayed actions.

Sample Answer: Tests should simulate record updates that trigger time-based workflows and validate action queues to ensure accurate execution. Delayed actions, such as emails or field updates, must be monitored using the time-based workflow queue. Test records can be advanced using scheduled job simulation. Escalation paths and exit criteria should be thoroughly validated.

15. How do you test changes implemented via declarative tools like Flow Builder?

Suggested Approach: Mention testing logic branches, screen elements, loops, and fault paths in record- or user-triggered flows.

Sample Answer: Testing includes validating the start conditions, logic branches, screen elements (for screen flows), and outcomes of the flow. Record-triggered flows should be tested for all scenarios that could initiate execution. Data updates, loops, and fault paths must also be covered. Logs and debug mode provide visibility into flow behavior.

16. What key items are included in a Salesforce test summary report?

Suggested Approach: List the metrics, insights, and documentation used to summarize test results and guide decision-making.

Sample Answer: A test summary report should include test execution status, pass/fail statistics, defect trends, and test coverage percentage. It must highlight critical issues, impacted areas, and risk assessments. Recommendations for go/no-go decisions are included. Traceability back to requirements or user stories is also provided.

17. Why are the Test.startTest() and Test.stopTest() methods used in Salesforce?

Suggested Approach: Discuss the functionality of both methods and explain why they are used.

Sample Answer: Both the Test.startTest() and Test.stopTest() methods play a crucial role in app testing on this platform. These can be used to build a new set of governor limits for testing an app. Developers use these methods to test the performance of their programs.

The Test.startTest() resets governor limits to test the performance and behavior of the application. The Test.stopTest() ends the restores and tests the original limits to get accurate and realistic results.

18. What is the use of Lightning templates in the Salesforce Community Cloud? How do you approach testing Salesforce Lightning Web Components (LWC)?

Suggested Approach: Describe lightning templates and LWC testing in brief.

Sample Answer: Lightning templates are an in-built Salesforce component that provides special functionalities and aesthetics to the community. It also provides a customizable base structure for deploying these communities. It is essential to check these templates to ensure they are functioning as expected.

Testing LWCs requires validating both functionality and UI responsiveness. Begin by creating test cases that cover component interactions, event handling, and data binding. Next, use a JavaScript testing framework like Jest for unit testing LWCs, as it is compatible with modern JavaScript and Salesforce component architecture. Use tools like testRigor to automate UI interactions for end-to-end testing.

19. What is Salesforce Automation Testing? What Are Salesforce Automation Testing Best Practices?

Suggested Approach: Define Salesforce automation testing and discuss various best practices to achieve expected outcomes.

Sample Answer: Salesforce automation testing utilizes test automation tools, such as testRigor, to verify the functionality of Salesforce applications and ensure they operate correctly. Using test automation saves costs and time, providing fast and efficient testing. Automated test cases written can be reused for future projects. Using no-code/low-code automation testing tools like testRigor, tests can be created in natural language or with minimal coding.

Some of the best practices for Salesforce automation testing are:

• Define clear goals and objectives for automation testing.
• Develop a well-defined test strategy and plan that encompasses various aspects of testing, including Salesforce UI testing, integration testing, and end-to-end testing.
• Select a suitable testing tool that aligns with your testing objectives.
• Utilize Salesforce sandboxes for testing instead of the production environment to avoid unintended data changes and impact on users.
• Create realistic test data that simulates real usage scenarios to achieve more realistic test results.
• Write detailed test cases that cover almost every possible user scenario.
• Use version control systems, such as Git, to manage and track changes in your test scripts, ensuring that all changes are tracked and documented.
• Integrate these tests into the DevOps/CI CD pipeline to automate the testing process and catch bugs early in the development lifecycle.

20. What’s new with Salesforce Data Cloud / Data 360, and what would you test?

Suggested Approach: Talk about the basic idea behind this new feature of Salesforce and what features/components are included for testing.

Sample Answer: According to Salesforce’s Help docs, Data Cloud was rebranded to Data 360 as of October 14, 2025. Salesforce Data 360 is now the central data foundation for the entire Salesforce ecosystem, powering Agentforce 360 with real-time, unified customer profiles from any source (Zero-Copy integration). It enables AI/automation and offers features such as Data Spaces, Clean Rooms for secure partner collaboration, and low-code activation.

Testing Salesforce Data 360 should include verifying data ingestion reliability, unification accuracy (DLO to DMO mapping), segmentation performance, real-time activation (Flows/Agents), security (Data Spaces), and partner data sharing via Clean Rooms to ensure it truly powers personalized, data-driven experiences across all clouds.

Conclusion

The 20 Salesforce testing interview questions discussed in this blog cover key concepts, scenarios, and the latest features. Mastering the Salesforce domain is the key to a successful career in the Salesforce ecosystem. Understanding the questions and answers in this blog can help you feel more prepared and confident before your interview.

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