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VCA CRM Testing

The Value Creation Automation (VCA) CRM platform, developed by Cordis Technology, is a comprehensive customer relationship management tool. It’s available globally, including in the USA, UAE, India, and elsewhere. This innovative solution is designed to modernize traditional CRM tools by introducing an integrated platform, leveraging AI and automation, that fits seamlessly with current business infrastructure to optimize productivity and effective management.

All businesses, regardless of industry, rely on CRM processes for customer relationship management and business expansion. The crux of business success lies in customer treatment and presenting a brand image that conveys quality and reliability. Therefore, satisfying customers before, during, and after sales is crucial, as one dissatisfied customer could potentially lead to the loss of more than ten potential customers. Although numerous CRM tools exist, only a few offer comprehensive technology integration and full automation of processes.

VCA is a top-tier automation platform that offers basic CRM options alongside advanced features to fuel sales and individually cater to customer relationships. It utilizes cutting-edge technology to establish a complex, interconnected, and streamlined process network. Businesses of all sizes can benefit from this CRM solution, as it doesn’t restrict user count, be it employees or customers. The program can be installed or accessed remotely via an internet browser.

This platform allows businesses to handle all CRM processes through their personalized control screens. One main feature is contact management. With VCA, businesses can generate customer portfolios automatically. The gathered information from linked platforms provides insight into purchase preferences and sales orders. Each customer profile is assigned a unique reference ID for future use. Through a single screen, company users can access customer profiles, complete history, and transaction data.

VCA CRM offers real-time reporting and a dashboard view via advanced technology. Users can generate various reports with a single screen click, as all information is already sorted and coherently stored by VCA, eliminating the need for manual sorting and compilation. Users can also engage in several other activities, such as email tracking, auto-reminders, social media management, and lead management.

Some features of VCA CRM include contact management, multi-channel support, transaction-based communication, integrated email platforms, lead management, automated lead nurturing, social media management, sales and promotions management, and customer lifecycle management, to name a few.

The benefits of VCA CRM include improved customer relationships, faster sales, process integration, automation, reduced manual dependency, increased revenue, maximized up-selling and cross-selling, and enhanced internal and external communication. It also results in less wastage of resources.

All CRM systems are ultra-flexible and meant to be tailor-made for your organization’s unique needs and processes. If you want to set up VCA CRM for your business or already have it, here is the news. It might get tricky with time because they release updates, new patches, and configuration changes every now and then. So, you have got to make sure that all the custom tweaks you have made still work after these updates.

Traditionally, these checks are run manually by QA teams or a few assigned team members. With your organization’s growth, the VCA CRM workflows get complicated, and the volume of data being handled also turns massive. Manual testing could be time-consuming and prone to errors. Plus, it’s hard to cover everything with manual checks, given the vast breadth of the system.

That is where test automation comes in to save you from all this validation chaos. It can save you a ton of time and make sure everything runs smoothly, with minimum effort. But, of course, it is not all sunshine and rainbows. There are some challenges:

Constant Updates and Maintenance: CRM systems like VCA CRM keep evolving and growing, so your automation scripts might break when they release new changes. So, you have got to keep an eye on these changes and have the test scripts updated and maintained accordingly. What an overhead!

Complex UI: The power of CRM systems lies in their ability to handle complex business workflows. Consequently, it reflects on its user interface with dynamic object IDs, nested iFrames, and detailed object trees. Automating it with traditional automation tools is like solving a puzzle; now and then, it will put you in a tight spot.

Custom Reports: The reports here are tailor-made for your specific needs, and automating them with legacy test automation tools requires your engineers to have expertise in programming skills.

Test Data: Handling massive data and sensitive information is a big deal. You need to be super careful with it. Requires using test data management to extract, mask, edit, and maintain the test data.

Skilled Engineers: You need smart people who know their way around automation tools and coding. Finding and keeping them can be a real challenge.

But wait, keep hope. Fortunately, here is a solution: testRigor, an absolute game-changer!

It is like your AI buddy who speaks English and creates tests just like a human would.

With testRigor, you can:

  1. Let anyone in your team build test automation in plain English, regardless of their technical skills. It is super easy to use because it is a no-code solution. Use the power of generative AI to build robust test cases quickly in plain English.
  2. Say goodbye to worrying about new VCA CRM updates and versions that keep breaking your tests. testRigor is smart and adapts automatically, saving you tons of time.

    Unlike other test automation tools, testRigor does not rely on detailed implementation specifics like XPath/CSS locators. Moreover, testRigor’s self-healing capabilities automatically incorporate these new changes in the test scripts and result in unparalleled stability, saving you countless weekly maintenance hours.
  3. Manage your test data like a pro. It can generate all sorts of data (we have built-in 50+ test data types), which is perfect for testing complex workflows containing email, phone numbers, names, URLs, credit card numbers, SSNs, Google authenticator codes, etc.
  4. Quickly test sending and receiving emails, SMS, phone calls, etc. You can easily test file upload, download, and check file content, which is quite a task using manual testing or traditional test automation.
  5. Make teamwork and collaboration a breeze with its expansive integrations. Everyone in your team can understand and contribute to the tests using plain English.
Here is a testRigor’s test case example:
create new lead
go to leads
check that table at row containing stored value "lastName" and column "Status" contains "Created"

To see testRigor in action with VCA CRM, just fill out the form below:

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